Weekly or more frequent postings on customer experience and customer-centric business strategy. Sign up for our newsletter to be informed whenever there is new content. Use the icons on the left to share content with your friends and colleagues.
![Cost-cutting hatchets](https://customerstrategy.net/wordp/wp-content/uploads/2017/01/3-5-ways-of-cutting-costs-e1484662150736-106x76.jpg)
Customer-centric cost reduction – there are just 3.5 ways to reduce cost
This post is about customer-centric cost reduction, an apparent oxymoron. It includes the list of the only 3.5 ways of sustainably cutting costs that exist. Unfortunately, faced with a profitability crisis or a need to find money to invest, most companies want to sort our their P&L first, and worry about keeping customers onside later. […]