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NPS (23) The heart of the Net Promoter System (1-minute read) – 23rd article in a series on the Net Promoter System®
Welcome to the 23rd article in my series on the Net Promoter Score and System. This post is the shortest of all. I decided to separate it from the text I have written about the Inner Loop (which will now be the next article) for the sake of clarity. Over the last few years I […]