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NPS (32) – Employee Net Promoter Score (eNPS) – 32nd article in a series on the Net Promoter System®
Welcome to the 32nd article in my series on the Net Promoter Score and System. This time the subject is a variation on the Net Promoter Score: the Employee Net Promoter Score or NPS. Bain revised the initial concept just under two years ago so some of what follows may be new to you. You […]