April 14, 2017 #14 Use emotion to justify CX investments, Zappos and HPE Software interview links Maurice FitzGerald / Newsletter, Uncategorized /
April 13, 2017 ‘Hygiene factors’ and ‘Motivators’ in customer experience – The Bain Anger-Delight Matrix Maurice FitzGerald / Blog, Strategy /
April 6, 2017 #13 Surveys that add no value, ‘Answers month’ in the NPS Forum Maurice FitzGerald / Newsletter /
April 5, 2017 Introducing the Customer-Employee Love-Hate Matrix for the 31 Best and Worst Large Businesses Maurice FitzGerald / Blog, Strategy /
March 30, 2017 Proof there is no relationship between employee and customer satisfaction Maurice FitzGerald / Blog, NPS, Strategy /
March 23, 2017 #11 Customer Lifetime Value, Customer Culture Maurice FitzGerald / Newsletter, Uncategorized /