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Let us design your surveys with you and run them for you. Our speciality is surveys with open text responses. We analyze them and provide insights. We cover English, French and German.

Top-rated public speaker with an NPS of 67 at the 2015 Satmetrix Net Promoter Conference in London, compared to an average speaker NPS of 44.

Three books on their way, all about keeping the customer at the center of everything you do.

Useful and occasionally entertaining stories and guidance about customer-centric business strategy and customer experience.