A Kitten! And the Net Promoter System® Quiz – Part 2

Now that you have seen another kitten, it is time for the second in a series of true or false questions about the Net Promoter System. You can look forward to several new questions each week, for about the next six weeks. A link to the answers follows below the questions.

Questions about NPS as a ‘Reliable, trusted currency / metric – Part 1

This is the first of three sets of questions about this critical subject. Decide whether each of these statements is true or false. Note your answers, then click on the link to check them.

  1. If your competitive benchmark NPS number is better than that of your main competitor, you will take market share from them moving forward.
  2. Good NPS scores start at 30, great scores at 40, and you are world-class at 50.
  3. Consistent trends in numbers that are based on small sample sizes are always useful. You do not need sample sizes for all competitors to be the same, for example.
  4. All customers are considered equal by benchmark survey suppliers, so customers who spend a lot have the same weight as those who do not spend much.

Once you have decided on your answers, click here.

Feel free to disagree and debate the answers in the comments section below the answers. The next quiz questions will be the second of three sets on how to make NPS into a ‘reliable, trusted metric’, a key element in the Bain Net Promoter System Framework shown below.

Bain Net Promoter System Framework

Kitten photo courtesy of Shutterstock and Menna.