August 8, 2018 #70 – Official NPS training, importance of project management Maurice FitzGerald / Newsletter, NPS, Strategy / Customer Experience, Net Promoter System, NPS, project management /
August 3, 2018 Thoughts about survey infrastructure for Net Promoter and other feedback/improvement systems Maurice FitzGerald / Blog, NPS / MailChimp, Net Promoter System, NPS, response rates, SurveyMonkey, Surveys /
July 25, 2018 #68 – Open plan office layouts, LinkedIn CEM group hits 100k members Maurice FitzGerald / Behavioral economics, Cost reduction, Newsletter, NPS, Strategy / cost cutting, Customer Experience, CX, LinkedIn /
July 16, 2018 The lower your prices, the happier your customers will be… right? (Not really!) Maurice FitzGerald / Behavioral economics, Blog, Strategy / Behavioral economics, Customer Experience, Dan Ariely, HP, Pricing /
July 12, 2018 #66 – CX Communication – Complaints teams – Text Analytics – CX Career Development Maurice FitzGerald / Newsletter, NPS, Strategy / Communication, customer complaints, Customer Experience, CX, CX career, Net Promoter System, Surveys, text analytics /
July 2, 2018 Suggested method for choosing your strategy from a list of proposals Maurice FitzGerald / Blog, Strategic initiatives, Strategy / decision-making, Decisions, Strategic initiatives, strategy /
June 25, 2018 How demographics affect customer experience research – You should expect surprises Maurice FitzGerald / Blog, NPS, Strategy / Customer Experience, CX, Demographics, Net Promoter System, NPS, strategy, student survey, Surveys /
June 21, 2018 #63 – New NPS Benchmarks, don’t work for a cost-reduction company, Temkin Group posts Maurice FitzGerald / Newsletter, NPS / benchmarks, Cost, cost cutting, Customer Success, Net Promoter System, newsletter, NPS, Temkin /
June 12, 2018 Improving response rates to survey requests sent by email Maurice FitzGerald / Blog, NPS / Customer Experience, CX, email, NPS, response rates, Surveys /
