January 26, 2017 #3 Do happy employees matter to customers? Not much! Maurice FitzGerald / Newsletter /
January 23, 2017 Does employee satisfaction drive customer satisfaction? In general… no! Maurice FitzGerald / Blog, Strategy /
January 19, 2017 #2 Honesty from the top would be refreshing, Gartner awards for worst customer service Maurice FitzGerald / Newsletter /
January 17, 2017 Customer-centric cost reduction – there are just 3.5 ways to reduce cost Maurice FitzGerald / Blog, Cost, Strategy / Cost, Customers, strategy /
January 12, 2017 #1 Your ‘silo’ is my ‘focus’ or team, Top NPS & Customer Service thought leaders to follow in 2017 Maurice FitzGerald / Newsletter /
January 2, 2017 Four rules for enduring sponsorship of your work Maurice FitzGerald / Blog, Strategic initiatives, Strategy /
