March 30, 2017 Proof there is no relationship between employee and customer satisfaction Maurice FitzGerald / Blog, NPS, Strategy /
March 23, 2017 #11 Customer Lifetime Value, Customer Culture Maurice FitzGerald / Newsletter, Uncategorized /
March 16, 2017 #9 Communication errors, ‘Alternative facts’ and business strategy Maurice FitzGerald / Newsletter /
March 16, 2017 How to evaluate customer survey text analysis software Maurice FitzGerald / Blog, NPS, Strategy /
March 8, 2017 #8 Keeping things simple, six signs a company does not care about customer service Maurice FitzGerald / Newsletter /
