#16 Metrics- KISS rule applies, May focus in NPS forum, Spirit Air CEO in denial, apparently, great book reviews
Welcome to the 16th edition of my customer strategy newsletter. The five topics this week are: Thoughts on metrics and communication May is ‘Goals and Touchpoints’ month on the Net Promoter System forum Latest blog posts Notable items from other sites Fabulous book reviews – thank you Metrics – KISS applies! We customer experience professionals tend to get […]