August 18, 2017 OK, You have given me a strategy development method… but what customer-centric strategies are actually possible? Maurice FitzGerald / Blog /
August 14, 2017 Here is why the European Commission fined Google $2.7B, and how it could have been avoided Maurice FitzGerald / Blog /
August 10, 2017 #28 – NPS research and quiz Maurice FitzGerald / Newsletter / Customer Experience, Net Promoter System, Quiz, strategy /
August 8, 2017 Net Promoter System® Quiz – Final part, and full quiz Maurice FitzGerald / Blog, Quiz / Customer Experience, Net Promoter System, NPS, Quiz /
August 3, 2017 #27 – NPS Podcasts, Customer Advisory Boards and more Maurice FitzGerald / Newsletter / Customer Experience, Net Promoter System, Quiz, strategy /
August 1, 2017 A Puppy! And the Net Promoter System® Quiz – Part 5 – Feedback, improvement, teams Maurice FitzGerald / Blog / Customer Experience, Net Promoter System, NPS, Quiz /
July 27, 2017 #26 – Loyalty Cards, Outsourcing, and more Maurice FitzGerald / Newsletter / Customer Experience, Net Promoter System, Quiz, strategy /
July 25, 2017 A Puppy! And the Net Promoter System® Quiz – Part 4 – Your CFO is Your Ally Maurice FitzGerald / Blog / Customer Experience, Net Promoter System, NPS, Quiz /
