July 8, 2019 NPS (14) – 14th in the series – Customer survey response rates and statistical significance Maurice FitzGerald / Blog, Customer Satisfaction, Net Promoter System, NPS, Strategic initiatives, Strategy / Customer Experience, customer surveys, CX, Net Promoter System, NPS, response rates, strategy /
July 4, 2019 NPS (13) – 13th in the series – Whether and when to survey Maurice FitzGerald / Blog, Customer Satisfaction, Net Promoter System, NPS, Strategic initiatives, Strategy / Customer Experience, customer surveys, CX, Net Promoter System, NPS, strategy /
July 2, 2019 #100 – 100th issue – When is it OK not to invest in CX? – NPS blogs – Infographics – 100 ideas Maurice FitzGerald / Customer Satisfaction, Newsletter, NPS, Strategic initiatives, Strategy / Customer Experience, Customer Satisfaction, infographics, Metrics, Net Promoter System, research, strategy /
July 1, 2019 NPS (12) – 12th in the series – Should I weight my survey results? Maurice FitzGerald / Blog, Customer Satisfaction, Net Promoter System, NPS, Strategic initiatives, Strategy / Customer Experience, customer surveys, CX, Net Promoter System, NPS, strategy /
June 27, 2019 NPS (11) – 11th in the series – The law of small numbers Maurice FitzGerald / Blog, Customer Satisfaction, Net Promoter System, NPS, Strategic initiatives, Strategy / Behavioral economics, behavioural economics, Customer Experience, CX, Net Promoter System, NPS, strategy /
June 25, 2019 How and why you should make it as easy as possible for customers to complain Maurice FitzGerald / Blog, Customer Satisfaction, Net Promoter System, NPS, Strategic initiatives, Strategy / customer complaints, Customer Experience, CX, Net Promoter System, NPS, strategy /
June 20, 2019 NPS (10) – 10th in the series – How to avoid confirmation bias when analyzing research results Maurice FitzGerald / Blog, Customer Satisfaction, Net Promoter System, NPS, Strategic initiatives, Strategy / Behavioral economics, behavioural economics, Customer Experience, CX, Net Promoter System, NPS, strategy /
June 17, 2019 NPS (9) – 9th in the series – How to use the answers to the open questions Maurice FitzGerald / Blog, Customer Satisfaction, Net Promoter System, NPS, Strategic initiatives, Strategy / Bain, Benchmarking, Customer Experience, CX, Net Promoter System, NPS, NPS benchmarks, strategy /
