Welcome to the 26th edition of my customer strategy newsletter. The five topics this week are: Thoughts about loyalty cards Article on British Airways: “How cost cutting increases costs.” Really? Latest blog posts Notable items from other sites – Jobs to be Done, Customer Support Looking forward Thoughts about loyalty cards I have difficulty making up […]
By popular demand and threats of lawsuits from local puppies, I have decided to give them equal time. Enjoy. And of course, it is time for the fourth in a series of true or false questions about the Net Promoter System. You can look forward to several new questions each week, for about the next […]
Welcome to the 25th edition of my customer strategy newsletter. The five topics this week are: Reactions to last week’s Net Promoter System podcast – Q&A with Rob Markey Summer fun (or winter fun for the southern hemisphere): 404 pages Latest blog posts Notable items from other sites – Reichheld on Episodes, Bliss on Silos Looking […]
Now that you have seen another kitten, it is time for the third in a series of true or false questions about the Net Promoter System. You can look forward to several new questions each week, for about the next five weeks. A link to the answers follows below the questions. The questions are all […]
Welcome to the 24th edition of my customer strategy newsletter. The five topics this week are: New Net Promoter System podcast now live – Q&A with Rob Markey Net Promoter System Quiz – Part 2 Latest blog posts Notable items from other sites – Text analytics demo, Customer Advisory Boards Looking forward New Net Promoter System […]
Now that you have seen another kitten, it is time for the second in a series of true or false questions about the Net Promoter System. You can look forward to several new questions each week, for about the next six weeks. A link to the answers follows below the questions. Questions about NPS as […]
Welcome to the 23rd edition of my customer strategy newsletter. The five topics this week are: Customer Journey Mapping blog post Temkin Experience Ratings and Employee Satisfaction Latest blog posts Notable items from other sites Looking forward Some additional thoughts about Customer Journey Mapping I sent you all a blog post on customer journey mapping last […]
Now that you have seen some kittens, it is time for the first in a series of true or false questions about the Net Promoter System. You can look forward to several new questions each week, for about the next seven weeks. The first set is below. A link to the answers follows. Introductory questions […]
Here are the answers to the Net Promoter System quiz questions that you can find on our blog pages. Some of the answers may not be exactly what you expected. Each quiz follows a chapter in our book Net Promoter – Implement the System. Feel free to disagree and debate answers in the comments section […]
