#87 – Reverse-engineering CX, Customer-employee NPS, CCXP exam questions, your personal promise to customers
Let’s reverse-engineer customer experience. How about asking your employees what you should improve for customers? Welcome to the 87th edition of my customer strategy newsletter. The five topics this week are: Reverse engineer customer experience improvements How about implementing Customer-Employee NPS? Latest blog posts Notable items from other sites – Sample CCXP exam questions, personal promise […]