Here is the full Net Promoter System true/false quiz. The new questions are the final five below. All other questions are the same as those I have posted over the last five weeks. A link to the answers follows below the questions. The questions are all learning checks at the end of chapters in our […]
Welcome to the 27th edition of my customer strategy newsletter. The five topics this week are: Just recorded two more NPS podcasts An unusual negotiation technique – worth trying? Latest blog posts Notable items from other sites – Customer Advisory Boards, NPS benchmarks Looking forward Recorded two more NPS podcasts with Rob Markey Rob Markey and […]
And here is another puppy photo! Enjoy. And of course, it is time for the fifth in a series of true or false questions about the Net Promoter System. There will be one final batch of questions next week. A link to the answers follows below the questions. The questions are all learning checks at […]
Welcome to the 26th edition of my customer strategy newsletter. The five topics this week are: Thoughts about loyalty cards Article on British Airways: “How cost cutting increases costs.” Really? Latest blog posts Notable items from other sites – Jobs to be Done, Customer Support Looking forward Thoughts about loyalty cards I have difficulty making up […]
By popular demand and threats of lawsuits from local puppies, I have decided to give them equal time. Enjoy. And of course, it is time for the fourth in a series of true or false questions about the Net Promoter System. You can look forward to several new questions each week, for about the next […]
