Weekly or more frequent postings on customer experience and customer-centric business strategy. Sign up for our newsletter to be informed whenever there is new content. Use the icons on the left to share content with your friends and colleagues.
A modern fairy tale (continued) – You don’t need a customer experience strategy – you already know what to do (Part 2)
The first part of this modern fairy tale can be found here. Continuing the story of what happens when you don’t bother with a customer experience strategy. (Because you already know what to do.) [Reflections in the middle of the night…] I can’t say I had a good day. Our CEO (John) wants me to […]