Full – 4 Column
NPS (10) – 10th in the series – How to avoid confirmation bias when analyzing research results
Maurice FitzGerald / Blog, Customer Satisfaction, Net Promoter System, NPS, Strategic initiatives, Strategy / Behavioral economics, behavioural economics, Customer Experience, CX, Net Promoter System, NPS, strategy /
#99 – Relationship between employee and customer sat (new study) – Journey mapping for scorecard reporting
Maurice FitzGerald / Customer Satisfaction, Newsletter, NPS, Strategic initiatives, Strategy / Customer Experience, Customer Satisfaction, Metrics, Net Promoter System, research, strategy, Temkin /