#45 – CX as Homeostatic System, NPS Standard, CX ROI, and more
Welcome to the 45th edition of my customer strategy newsletter. The five topics this week are: Some CX improvements work like antioxidants and vitamins work on people Reactions to my article on the NPS standard Latest blog posts Notable items from other sites – Temkin factoids, CustomerThink on getting CX right Looking forward – Webinar on […]