Full – 3 Column
What skills do you and your customer experience team need to be successful? (5-minute read)
Maurice FitzGerald / Behavioral economics, Blog, Psychology, Strategic initiatives / Customer Experience, CX, Metrics, Natural Language Processing, NPS, program management, skills, strategy, Surveys, training /
The plural of ‘anecdote’ is ’emotion’ – You can use this for good or for evil
Maurice FitzGerald / Behavioral economics, Blog, Cognition, Strategic initiatives, Strategy / Behavioral economics, behavioural economics, Cognition, Cognitive bias, Customer Experience, CX, Daniel Kahneman, Sponsorship, strategy /