Full – 3 Column
#91 – Critical difference in B2B vs. B2C feedback, Speaking experience in Amsterdam
Maurice FitzGerald / Behavioral economics, Customer Satisfaction, Employee Satisfaction, Newsletter, NPS, Strategy / ACSI, Customer Experience, Customer Satisfaction, employee satisfaction, Net Promoter System, research, Speaking, strategy /
#89 – Employee and customer sat, Consumer subscription service feedback
Maurice FitzGerald / Behavioral economics, Newsletter, NPS, Strategy / ACSI, Avis, Bain, Compaq, Customer Experience, Customer Satisfaction, employee satisfaction, Hertz, HP, Net Promoter System, research, strategy, Willie Pietersen /