#78 – My new NPS podcast on Healthcare, customer and employee satisfaction research, dropoff rates, Temkin/Qualtrics
My new Net Promoter System podcast on healthcare with Rob Markey, customer vs. employee satisfaction research . Welcome to the 78th edition of my customer strategy newsletter. The five topics this week are: Starting my annual research on customer and employee satisfaction My new Net Promoter System podcast with Rob Markey is available Latest blog posts […]