October 16, 2018 #77 – The Ultimate Question? Invisible dragons, text analytics, response rates Maurice FitzGerald / Newsletter, NPS, Strategy / Customer Experience, Net Promoter System, NPS, response rates, Surveys, text analytics, The Ultimate Question /
October 11, 2018 When should you ask for customer feedback? And should you survey customers at all? (5-minute read) Maurice FitzGerald / Blog, NPS, Strategic initiatives, Strategy / Chief Customer Officer, CSAT, Customer Experience, CX, Net Promoter System, NPS, Surveys /
October 3, 2018 Contra Revenue: Could it be your easiest way to improve profit margins? (5-minute read) Maurice FitzGerald / Blog, Cost, Cost reduction, Strategic initiatives, Strategy / Cost, cost cutting, Cost reduction, Customer Experience, profit /
September 26, 2018 #76 – Swiss mountain guides, change equation, dating apps, customer journey mapping Maurice FitzGerald / Newsletter, NPS, Strategy / Customer Experience, Dating apps, Journey mapping, managing change, Net Promoter System, NPS, Surveys, text analytics /
September 24, 2018 Start-ups: Thoughts about implementing the Net Promoter System (3-minute read) Maurice FitzGerald / Blog, NPS / CSAT, Customer Experience, Customer Success, Geoffrey Moore, Net Promoter System, NPS, Outer Loop, Start-ups, Surveys /
September 14, 2018 #75 – Instagram business art, NPS podcasts, LinkedIn groups, patient satisfaction, NPS benchmarks Maurice FitzGerald / Images, Newsletter, NPS, Strategy / bad service, Customer Experience, Instagram, LinkedIn, Net Promoter System, NPS, NPS benchmarks, patient satisfaction, Surveys, text analytics /
September 8, 2018 #74 – Communication issues, bad service, text analytics, IKEA, NPS and more… Maurice FitzGerald / Newsletter, NPS, Strategy / bad service, Customer Experience, IKEA, Net Promoter System, NPS, Surveys, text analytics /
September 3, 2018 The Outer Loop of the Net Promoter System® (5-minute read) Maurice FitzGerald / Blog, NPS / CSAT, Customer Experience, Customer Success, Net Promoter System, NPS, Outer Loop, Surveys /
