August 10, 2019 NPS (21) – How not to do customer research (Audi and a supermarket) – 21st article in the series on NPS Maurice FitzGerald / Blog, Customer Satisfaction, Net Promoter System, NPS / Audi, Chief Customer Officer, Customer Experience, Customer Satisfaction, CX, Net Promoter System, NPS, strategy /
August 6, 2019 NPS (20) – How not to do customer research – 20th article in the series on NPS Maurice FitzGerald / Blog, Customer Satisfaction, Net Promoter System, NPS / British Airways, Chief Customer Officer, Customer Experience, Customer Satisfaction, CX, Net Promoter System, NPS, strategy /
July 31, 2019 NPS (19) – How to calculate the lifetime value of a customer – 19th article in the series on NPS Maurice FitzGerald / Blog, Customer Satisfaction, Net Promoter System, NPS / Chief Customer Officer, Customer Experience, Customer Satisfaction, CX, Net Promoter System, NPS, strategy /
July 26, 2019 NPS (18) – Relationship between NPS trends and revenue / market share – 18th in the series on NPS Maurice FitzGerald / Blog, Net Promoter System, NPS / customer culture, Customer Experience, Net Promoter System, Surveys /
July 24, 2019 #101 – Choosing projects, benchmarks, tech support cartoons Maurice FitzGerald / Customer Satisfaction, Newsletter, NPS, Strategic initiatives, Strategy / Customer Experience, Customer Satisfaction, infographics, Metrics, Net Promoter System, research, strategy /
July 19, 2019 NPS (17) – Does culture affect NPS / customer survey outcomes? – 17th in the series on NPS Maurice FitzGerald / Blog, Net Promoter System, NPS / customer culture, Customer Experience, Net Promoter System, Surveys /
July 16, 2019 NPS (16) – Five more survey response rate improvement suggestions – 16th in the series on NPS Maurice FitzGerald / Blog, Net Promoter System, NPS / Customer Experience, Net Promoter System, response rates, Surveys /
July 10, 2019 NPS (15) – Use direct marketing techniques to improve survey response rates – 15th in the series on NPS Maurice FitzGerald / Blog, Net Promoter System, NPS / Customer Experience, Net Promoter System, response rates, Surveys /
