June 20, 2019 NPS (10) – 10th in the series – How to avoid confirmation bias when analyzing research results Maurice FitzGerald / Blog, Customer Satisfaction, Net Promoter System, NPS, Strategic initiatives, Strategy / Behavioral economics, behavioural economics, Customer Experience, CX, Net Promoter System, NPS, strategy /
June 17, 2019 NPS (9) – 9th in the series – How to use the answers to the open questions Maurice FitzGerald / Blog, Customer Satisfaction, Net Promoter System, NPS, Strategic initiatives, Strategy / Bain, Benchmarking, Customer Experience, CX, Net Promoter System, NPS, NPS benchmarks, strategy /
June 13, 2019 NPS (8) – 8th in the series – I have my NPS number. Is it good or bad? Maurice FitzGerald / Blog, Customer Satisfaction, Net Promoter System, NPS, Strategic initiatives, Strategy / Bain, Benchmarking, Customer Experience, CX, Net Promoter System, NPS, NPS benchmarks, strategy /
June 10, 2019 #99 – Relationship between employee and customer sat (new study) – Journey mapping for scorecard reporting Maurice FitzGerald / Customer Satisfaction, Newsletter, NPS, Strategic initiatives, Strategy / Customer Experience, Customer Satisfaction, Metrics, Net Promoter System, research, strategy, Temkin /
June 10, 2019 NPS (7) – 7th in the series – Transactional / Episode surveys – Best avoided? Use very selectively! Maurice FitzGerald / Blog, Customer Satisfaction, Net Promoter System, NPS, Strategic initiatives, Strategy / Bain, Customer Experience, CX, Net Promoter System, NPS, strategy /
June 8, 2019 NPS (6) – Getting useful feedback about one of your products, services, or customer projects Maurice FitzGerald / Blog, Customer Satisfaction, Net Promoter System, NPS, Strategic initiatives, Strategy / Bain, Customer Experience, CX, Net Promoter System, NPS, strategy /
June 6, 2019 #98 – Choosing CX project names. Does your clock show the same time as your customer’s? Maurice FitzGerald / Customer Satisfaction, Newsletter, NPS, Strategic initiatives, Strategy / Customer Experience, Customer Satisfaction, Metrics, Net Promoter System, Podcast, project management, research, strategy, TAT /
June 3, 2019 NPS (5) – Relationship research with large B2B customers Maurice FitzGerald / Blog, Customer Satisfaction, Net Promoter System, NPS, Strategic initiatives, Strategy / Bain, Customer Experience, CX, Net Promoter System, NPS, strategy /
June 1, 2019 NPS (4) – Competitive benchmarks and supplier surveys Maurice FitzGerald / Blog, Customer Satisfaction, Net Promoter System, NPS, Strategic initiatives, Strategy / Bain, Customer Experience, CX, Net Promoter System, NPS, NPS benchmarks, strategy /
